Shipping policy


1) Overview

This Shipping Policy explains how and when your orders are dispatched, the shipping options available, and your responsibilities as the customer. Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

2) Processing Times

  • Orders for in-stock items are usually processed and dispatched within 2–5 business days from our workshop in South Australia.
  • Custom or made-to-order items may require additional lead time. Where longer processing is expected, we will notify you at checkout or by email.
  • Orders are not dispatched on weekends or public holidays.

3) Domestic Shipping (Australia)

  • We use reputable couriers and Australia Post for domestic deliveries.
  • Shipping costs are calculated at checkout based on weight, size, and destination.
  • Estimated delivery timeframes (after dispatch):
    • Metro areas: 2–5 business days
    • Regional areas: 5–10 business days
    • Remote areas: may take longer depending on carrier
  • All orders are supplied with tracking details via email once shipped.

4) International Shipping

  • We ship worldwide using trusted carriers.
  • Shipping costs are calculated at checkout based on weight, size, and destination.
  • Customs duties, taxes, and import fees are the customer’s responsibility. These charges are set by the destination country’s customs authority and are payable directly to the courier/customs on delivery.
  • Delivery times vary by destination and carrier. Average estimates:
    • New Zealand: 7–14 business days
    • North America, Europe, Asia: 10–21 business days
    • Other regions: 14–28 business days
  • Delays may occur due to customs inspections, local holidays, or carrier disruptions.

5) Tracking and Delivery

  • All orders are dispatched with tracking numbers provided by email once shipped.
  • It is the customer’s responsibility to provide accurate shipping details at checkout. Datsport is not responsible for packages lost due to incorrect addresses provided.
  • If a package is returned to us due to an incorrect or incomplete address, re-shipping costs will be charged to the customer.
  • If an order is attempted for delivery and the customer fails to collect it from the courier or collection point, and the package is returned to us, the customer is responsible for covering the re-shipping costs. Alternatively, if the customer requests a refund instead of re-shipment, a restocking fee (15%) will apply and original shipping charges will not be refunded.

6) Shipping Restrictions

  • Some items cannot be shipped internationally due to size, weight, or restrictions (e.g., hazardous materials, aerosols, or flammable goods).
  • We will contact you if your order includes an item that cannot be shipped to your location.

7) Delays and Liability

  • We aim to dispatch orders on time, but delivery times are estimates only and may be affected by factors beyond our control (e.g., courier delays, customs processing, weather events).
  • Datsport is not liable for delays once an order has been handed to the courier.
  • If your package is significantly delayed, contact us and we will assist with a carrier investigation.

8) Order Tracking & Support

Once your order has been shipped, you will receive an email with tracking details. If you have questions about your order status, contact us at datsport@solidmechanical.com.au.

9) Lost or Damaged Parcels

  • If your order arrives damaged, please contact us within 48 hours with photos so we can lodge a claim and organise a replacement where applicable.
  • If a parcel is lost in transit, we will work with the carrier to investigate. Resolution may include replacement or refund depending on the outcome.

10) Contact

If you have any questions about this Shipping Policy or need assistance with a shipment, contact us at:
Email: datsport@solidmechanical.com.au
Address: Datsport, 11 Somerset Circuit, Lonsdale SA 5160, Australia

Last updated: 17 September 2025